Prateek Konduru

Prateek Konduru is an **AI Solutions Leader** and **Manager, AI Solution Acceleration & Forward Deployment** at **Ushur**, where he builds and deploys **AI-powered customer experience (CX) solutions** for Fortune 500 clients in insurance, healthcare, and financial services [1][2]. **Background:** - He holds an **M.S. in Computer Science and Engineering** from **Santa Clara University** (2023) and a **B.Tech. in Computer Engineering** from **PES University** (2019) [2]. - He has **6+ years of experience** in AI, pre-sales engineering, enterprise consulting, and forward-deployed AI, having been **promoted four times** at Ushur [2]. - He previously worked as a **Cloud Engineer Intern** at **Zendesk** (Summer 2022) and has experience with companies like **Oracle**, **Honeywell**, and **EFI** [2][3][8]. - He holds certifications including **AWS Certified Developer**, **Google Professional Machine Learning Engineer**, and **Oracle Solutions Architect Associate** [2]. **Current Role & Notable Work:** - As **Manager, AI Solution Acceleration & Forward Deployment** (since December 2025), he leads **forward-deployed engagements** that operationalize **Generative AI**, **LLMs**, and **Agentic AI** workflows [1][2]. - He architected **LLM-powered conversational agents** and **RAG pipelines** that delivered a **60% increase in process automation** and an **85% reduction in manual intervention** for enterprise clients [2]. - He spearheads **technical discovery**, **Proof of Concept (PoC) builds**, and **customer workshops** to integrate Ushur’s platform with SaaS and internal applications [1]. - His toolkit includes **LLM fine-tuning**, **prompt engineering**, **cloud architecture (AWS & GCP)**, and **stakeholder management** to deliver end-to-end AI solutions [2].

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